Non-scripted, genuine prompt video recorded to celebrate Employee Appreciation Day, March 1st 2019
To continue with our celebration of Black History Month, we are focusing on accomplishments that are not only occurring within the black community, but in the Alvis community as well. Last week, we were fortunate to sit down with Alvis’ board chair and devoted entrepreneur, Keith Stevens. Keith has served on the Alvis board since 2012 and his dedication to philanthropy and out-of-the-box business practices have had a notable effect on those around him since starting his own staffing business in 1992. This Urbana, Ohio native started Proteam Solutions Inc. (PSI), with nothing but $500 and ambition for success. He located his office in a high unemployment area with a mission of helping neighborhood residents find gainful employment. The company grew rapidly once word spread about Keith’s mission. PSI thrived until the 9/11 attacks prompted his business model to pivot, placing more focus on higher end staffing including finance and accounting, human resources, and creative, to name a few.
After maintaining this structure for seven years, PSI was taken by surprise when the 2008 recession struck. It severely impacted their clients’ businesses, thus impacting PSI sales. Though this was a hit to the company’s stability, Keith used this negative event to drive positive change when he made the decision to double down on technology, positioning PSI for the future of the fast-evolving market. Not long after that, PSI, indirectly through partnerships with non-profits and other charitable organizations, was able to continue giving back to the communities where PSI started.
Over the past few years, Keith’s business has continued to develop and evolve, becoming more efficient and successful. After being involved in the day to day operations for so long, he decided it was time to shift his focus to working on the business. Keith elected to implement EOS, the Entrepreneur Operating System. EOS provided PSI with the leadership framework to better manage and grow the business. In turn, EOS has allowed Keith to be less involved in the day-to-day blocking and tackling and more focused on growing the company’s three business lines that include IT Consulting, IT Staffing, and Business Process Outsourcing for non-profits.
PSI’s Business Process Outsourcing provides non-profits with back office support services including Employer-of-Record Payroll services, Accounting and Finance, Technology and Marketing support. Non-profits with budgets of $5,000,000 or less often experience administrative headaches that take time and attention away from delivering on their core mission. PSI helps these organizations remain mission-focused, allowing them to use their resources to achieve better outcomes for those they serve.
Over time, Keith has learned that in business, it is not all about top line growth; it is about the bottom line and spending less than you take in. You must also pay attention to the need to scale and ensure that your infrastructure can handle growth. Most importantly you must “give to get.” Since practicing these positive principles, he has created a company culture that is dedicated to the core values of service and communication. The PSI team is driven to serve, solve, and deliver for every employee, client and the community in order to accelerate their success. Over the past 27 years and through this day, Keith proudly stated that his company has never missed a payroll. This is a statement that would resonate with all entrepreneurs.
Keith became involved with Alvis in the late 1990s when PSI began providing Alvis clients with employment opportunities. He joined the Alvis board formally in 2012 after his board involvement with Community Connection, another non-profit agency. Community Connection provided job readiness and related services to individuals with justice involvement who were reentering society. Community Connection became a part of Alvis in 2012. When Keith was offered a board position with Alvis, it was an easy yes since he already knew the Alvis mission. He is now in his seventh year on the board. As board chairman, he is focused on facilitating good board governance and collaboration. Keith’s favorite parts about Alvis are the mission, programming, and reputation. The Alvis leadership and staff are passionate and dedicated, achieving results with testimonials to prove it. As a board member, he focuses on strategy and vision, working with his peers to ask questions, test theories, and encourage healthy debate. He plans to continue contributing his time, talent and treasure to Alvis.
After learning about Keith, it is easy to see why he has become so successful. His business savvy is a source of great advice, so read on to see if you can take something new away from his words of wisdom!
Keith on mentorship:
Most great mentors have a mentor of their own that helped to shape them into the successful person that they ultimately turned out to be. For Keith, his business mentor, James Willis, was an African American business owner he first met as a 14-year-old working a paper route. Keith recalled that he would want to avoid going into this customer’s house due to the smell of diapers. One day while passing by the back of the house, he noticed a panel truck on the property with Mr. Willis’ name plastered on the side; he watched this man grow his business over the next seven years to have four locations, placement in retail stores, and a warehouse. Through a friend, Keith got a job working for the company selling beauty supplies for the owners, James, and his brother, Sherman Willis. Through this experience, witnessing a successful black family-owned business; seeing people that he could relate to being so successful gave him “nuggets of wisdom and the ability to imagine it for himself.” He also garners inspiration from others like the entrepreneurs on Shark Tank, and the many local Columbus entrepreneurs like Dawn Dickson and Rachel Freedman.
Keith’s advice for handling criticism:
When it comes to criticism, Keith says that being a good listener is crucial and facilitating an environment that promotes open communication is key to conflict resolution. Irrespective of where someone is in their social strata, constructive criticism can ultimately provide value. Keith’s rule of thumb? Do not respond to strong criticism until 24 hours has passed.
Keith on employee appreciation:
Keith is a huge believer in the strength of Alvis’ team. He says that those on the front line are “where the rubber meets the road” and there is a special concentration on the people and the culture within the Alvis community. He feels that there is great opportunity for Alvis to shine light on the spirit of what they represent, and that Alvis’ core values are key and should drive all hiring and firing decisions. A focus on culture needs to be a priority in all businesses, Alvis included.
Keith’s advice for young professionals:
He had three main pieces of advice for those just entering the workforce: Be respectful, communicate professionally, and don’t be afraid to fight for what you believe. If someone doesn’t initially appreciate your efforts and dedication, over time they can be proven wrong if given the opportunity. You should ultimately use these experiences as fuel, not a reason to stop moving forward.
Keith on discrimination:
Overall, Keith does not feel hindered by the discrimination he has experienced. He encourages those who may experience it to “lean into adversity.” One first-hand example of discrimination Keith experienced was with a client. After bringing in a mostly all-black team of employees to help a shoe warehouse meet their high demands, they found that they were the only people of color among the other employees and the difference was palpable. He feels that the prejudice stemmed from fear; nevertheless, Keith’s team rose above it gained the respect of the client’s team in just a few short months. People of color often know or feel that they have to work twice as hard to prove themselves in society, but that shouldn’t deter them from pursuing their passions.
Presently, Keith is continuing to pursue HIS passion for business and actively volunteers on multiple boards. His most recent endeavor? Becoming the chairman of the Columbus Chamber of Commerce board! We thank Keith so much for the opportunity to sit down and chat about his experiences. We are so thankful we him on our team. To keep up with Keith, be sure to follow him on LinkedIn.
Alvis is a nonprofit human services agency with over 50 years of experience providing highly effective treatment programs in Ohio. Our vision is that communities value a person’s potential more than their past. For more information on how Alvis can help you or to learn more about how you can get involved, contact us here.
Blog post written by Marketing & PR Intern, Paige McKirahan
In a time where enslaving another person for one’s benefit or profit seems like an outdated practice, it is important for us to be aware that this convention is still alive and prevalent in today’s society. Human trafficking is very much a thing of the present as billions of dollars are being made from the trapping of millions of innocent people around the globe. These traffickers use a variety of fear inducing tactics in order to force those in their possession to provide services against their will; these services can include anything from sex acts to involuntary servitude. The International Labor Organization estimates that there are over 40 million victims of human trafficking worldwide, 75% of which are women and girls. Of this 40 million, 81% of them are trapped in forced labor, with 25% of them being children. In a 2017 analysis, it was found that around 1 out of 7 of runaways who were reported to the National Center for Missing and Exploited Children were likely victims of human trafficking.
Human trafficking isn’t something that takes place oversees or in big cities like New York or Las Vegas. Here in Ohio, we are ranked fourth in the nation for human trafficking cases. This startling statistic means that human trafficking in Ohio is more prevalent than in some of our biggest population centers. Ohio is home to some of the most visible and dramatic human trafficking cases in this century, such as the three women who were held captive for more than a decade in Cleveland. It is estimated that 1078 children are trafficked in Ohio every year. The most common age of children who are reported as victims of trafficking is just 13. Children who were sexually or mentally abused in their homes are at a higher risk of becoming trapped in the nightmare of human trafficking, and 91% of female victims experience this type of abuse prior to their abductions. Though we may be familiar with cases like those which occurred in Cleveland or Ashland County over the past decade, for the most part, human trafficking is a hidden crime. Fortunately, in both Ohio and around the globe, there are some amazing resources to help victims of human trafficking reclaim their lives. .
The National Human Trafficking Hotline is a great way for victims and survivors to receive around the clock support, and acts as a resource for advocates to continue doing work in the anti-trafficking community. Their website offers a variety of services, and even allows victims or those aware of any type of abuse to report crimes online or by phone. Their website has multiple support options for those all over the United States, and provides specific information on what services are available right here in Ohio.
Here at Alvis, we are so thankful for the opportunity to be able to help some of these victims through our CHAT (Changing Habits, Attitudes and Thoughts) program. CHAT has been giving women the chance to recover with ample support since 2013. The program combines safe and secure housing with comprehensive treatment for trauma and individual and group counseling. Program participants can also take part in job skills and certification training programs that build skills, independence and confidence. Dana Jackson, CHAT Clinical Program Manager, told us of many great therapeutic activities that contribute to the positive growth of these women. They include classes such as jiu-jitsu provided by the Relson Gracie Academy and equine therapy through Reins of Freedom. CHAT also has a variety of partners like Ohio Guidestone, Freedom A La Cart, Mount Carmel CTAP, and Camp Mary Orton that provide other trauma services and professional mentorship opportunities.
The CHAT program is funded by the Alcohol, Drug and Mental Health (ADAMH) Board of Franklin County. Individuals in the CHAT program are referred exclusively by Franklin County Municipal Judge Paul M. Herbert, who holds almost legendary status among individuals and organizations who are working to extinguish human trafficking. Judge Herbert has worked tirelessly to change the stigma surrounding human trafficking in Ohio. He created the state’s only specialty court designed to address the needs of human trafficking victims and help them to begin new, transformed lives. His CATCH Court, formally known as the Changing Actions to Change Habits Court, aims to shift the paradigm between human trafficking and prostitution. This means that rather than seeing women who were convicted of solicitation as a result of sex trafficking as criminals, they should be seen as victims who need the proper support to successfully transition to a life free of substance abuse, mental and physical abuse, and crime.
CATCH Court takes place every Friday from 9 a.m. to 12 p.m. During that time, women are in a safe space and can celebrate their wins and work within a supportive community that is dedicated to their success and prosperity. Alvis celebrates this advocacy so close to our home base and we know that with the effort these women put in comes great rewards and success.
Want to check how much do you know about the CHAT Program? Click it here: https://www.tryinteract.com/share/quiz/5c4934e7909b82001409e9ff
Alvis is a nonprofit human services agency with over 51 years of experience providing highly effective treatment programs in Ohio. For more information on how Alvis can help you or to learn more about how you can get involved, contact us here.
A bipartisan solution to the opioid epidemic
When a parent sees their child take their first steps, it is milestone that fills them with pride and joy. Those first steps lead to many other firsts throughout the child’s life. But infants are not the only ones who take momentous first steps. In a continuing effort to tackle the opioid crisis, the United States is taking its first steps toward new approaches to address this deadly epidemic and acknowledge that addiction is a disease that cannot be cured by locking a person up.
The First Step Act is new federal legislation designed to help people who are involved in the justice system to obtain treatment for their addiction rather than simply imprisoning them. Signed into law by President Trump in December 2018, the First Step Act is a truly bipartisan piece of legislation with widespread support. It passed the Senate with a vote of 87-12 and the House approved the Senate’s version of the bill with a 358-36 vote. It provides incentives and programs so federal inmates receive treatment and tools to address their addiction. Addiction deserves the care, treatment and attention provided to other diseases, such as diabetes and heart disease. Addiction is deadly. Ohio alone loses an average of 38 people daily to opioid overdoses.
But why should someone who has never been involved with the criminal justice system or opioids be concerned with these kinds of first steps? The long and short of it is that this could be closer to home than you think. Of the 321 million people living in the U.S. in 2015, an estimated two million – one in every 160 people – were addicted to opioids. The possibility that you personally know someone in the throes of addiction is high. It could be your neighbor, coworker, friend or even a family member. Watching your child take their first steps into toddlerhood can be stressful as a parent. Similarly, if you personally know someone who has battled addiction and justice involvement, then you understand its devastating toll.
Beyond personal connections and its potential to save lives, the First Step Act is also expected to reduce the risk that someone in the justice system due to addiction will return to prison. That will result in significant savings to taxpayers who will no longer have to bear the $33,274 average cost per inmate per year. This adds up to millions of dollars in savings each year.
Decades of experience have shown that our nation cannot arrest our way out of the opioid epidemic. Today, the federal government is taking critical first steps to ensuring that the individuals in our justice system who need treatment for addiction are able to receive it. In doing so, they look to the positive experiences from programs like Alvis’ Recovery Choices. When combined with accountability and programs to address justice involvement, such as Alvis’ Reentry Programs, there is a proven track record of reducing the likelihood that a person will relapse into addiction and return to the justice system.
Everyone has a story. Some people just need to be given the opportunity and tools to take their first steps to change their story and begin their journey to full and productive lives. For more stories about lives changed by Alvis, please click here.
This blog post was primarily written by Douglas Lamont, Alvis Communications Intern, January 2019. �
January 22, 2018
“After a great experience, we wanted to keep volunteering with Alvis.”
Lori Robinson-Terry, Insurance/Risk Manager at M/I Homes, has been a volunteer at Alvis for about five years. She first came to know the agency when, as a new employee at M/I Homes, she was part of a group planning to participate in United Way of Central Ohio’s “Community Care Day,” (now called the Columbus Volunteer Challenge). Lori and her group came across a project at Alvis to help paint the interior of one of our supported living homes for individuals with developmental disabilities (DD). None of them had heard of Alvis before but the project sounded interesting and like a good group project.
After meeting some Alvis clients and hearing about the agency’s work to turn lives around, Lori and other members of the M/I team decided they wanted to do more with Alvis. During that same year, M/I was looking for a new “Holiday Cheer” recipient and decided to sponsor the holiday events for all of Alvis’ clients in our DD Services Division. Working with individual gift lists that included such items a CD player alongside of less traditional items like an unabridged dictionary, the group purchased gifts, helped to fill stockings and volunteered at the party.
In January, a group of DD clients came to M/I to personally thank all of the staff who had contributed to such a great holiday. The client’s energy and enthusiasm was contagious and from that day on, M/I was hooked on helping Alvis clients and began looking for additional ways to become involved.
As the new head of the Employee Activity Committee at M/I Homes, Lori wanted to make the Holiday Cheer program an even bigger event. Lori also was looking for opportunities that provided a personal connection to the people in the program. “Alvis isn’t a big name,” said Lori. “It’s not an agency that you see on billboard and know is getting a lot of stuff, so for us, it provides a more desirable experience to work with a nonprofit that we can touch and feel.”
In 2014, Alvis began a new program to help parents and children rebuild relationships that have been broken apart by addiction and justice involvement. Lori and the rest of the M/I team wanted to get in on the ground floor of working with this new program, so they decided to make the Alvis Family and Children’s Program the annual beneficiary of their Holiday Cheer program. Each year, M/I’s involvement in the Family and Children’s Program has grown. For Holiday Cheer, Alvis families are sponsored by one of M/I’s departments. This helps to build the personal connection between one department and one family. Kids are asked to make a list of one need, one book and one want and mothers also make a list of needs.
In 2017, 52 kids and their families in the Alvis Family and Children’s program were overwhelmed with gifts that surpassed their lists and even their dreams. But the Holiday Cheer program is more than just gifts – it also provides hope and a second chance to become a family again. Each year, M/I volunteers also came to the party to celebrate with families and bring a professional photographer so families will have a happy holiday memory keepsake.
M/I staff get a lot out of the experience, too. “I can still remember a little girl who met Santa for the first time. I will always remember her smile, her excitement, and the hugs for bringing Santa,” said Emily Smith, formerly with M/I and now the Communications Manager for Pelatonia. “At that moment I knew we were truly doing something to better the lives of others and helping them to make memories with their moms.”
“Every year gets better and better and the kids are so appreciative. The joy that comes from seeing the look on a child’s face when she gets what she had hoped for can’t be beat,” said Lori. “The personal connection and the fact that Alvis works with people that have kind of been run over by society keep me volunteering at Alvis. I share the story of working with the families at Alvis with my family and friends – I love sharing this experience and I could look at the pictures of the kids at the holiday party for hours.”
“Volunteer work is important to everyone,” continued Lori. “There’s just too much hate and anger around us these days and I think volunteering is a great way to feel better.” In addition to her volunteer work at Alvis, Lori is also President of the PTA at her daughter’s school. “Parents should be involved in their child’s life and making their community better,” said Lori. “Children learn by watching what their parents do.” Lori also brings her daughter with her to volunteer at Alvis so she can see people who have different circumstances and be part of reaching out with a helping hand.
Giving back to those in need, seeing appreciation radiate through their body, and coming to know that all of us are more alike than different is an incredible experience. It allows people from all walks of life to come together and help to turn lives around. Pelotonia Communications Manager Emily Smith summed it up, saying, “I think we all have times in our lives where we do things we regret, and for these women [at Alvis] to acknowledge that and work to better themselves – I think that speaks volumes.”
At Alvis, we’re so grateful to people like Lori Robinson-Terry and to companies like M/I Homes, who regularly demonstrate their commitment to turning lives around – by 180 degrees.
For more information about volunteering at Alvis, please contact Margaret “Molly” Seguin by phone at 614.252.8402 or by email here: Margaret.Seguin@alvis180.org.