We are so grateful for our dedicated, passionate staff here at Alvis. Chris Mullen, Interim Operations Manager at the Jackson Pike facility, is someone who completely embodies our Alvis mission through his actions. He’s leaving Alvis at the end of the month after receiving a scholarship to pursue higher education in New York, but the five years that he’s spent with us have served as an example of what every staff member should strive to be like, and the impact that dedicated individuals can have on a client’s life.
As Interim Operations Manager, Mullen’ role involves enforcing safety, security, and sanitation, meeting with clients to discuss and investigate sanctions, and quite literally, he says, just as it sounds: “The operating of the facility.”
Every Alvis facility differs in the scope and variety of what it provides, but some of Jackson Pike’s programs are especially unique, because certain programs, like POWER and Treatment Transfer, are only available at Jackson Pike. This is sometimes why clients are referred to Jackson Pike instead of another location (it also may just depend on bed space). “Jackson Pike is a little different from the other facilities because we have so many different statuses here,” Mullen explains. All other Alvis locations provide 2-3 programs, but Jackson Pike has programs entailing Treatment Transfer, TC clients, PRC, common pleas, municipal court referrals, Healthy Choices, and the POWER program. This, Mullen finds, makes working at Jackson Pike challenging at times. For example, he says, if someone asks you “when can I start job seeking?” it depends on the status of which program they are in, and how far they have progressed in that program.
If someone is on the fence about applying for a position with Alvis, Mullen would suggest doing it. When he applied, he quickly realized that there would be more to the job than he initially expected. He started off working second shift at his location, which tends to be the busiest shift, as food deliveries are made, people are going in and out, medications are being given, and paperwork needs to be done for the next day. “I wanted to leave,” he admits, “but after about 30 days something really clicked.” Around this time, Mullen was also beginning to truly impact some of his clients. “It was actually a client that told me that something that I had shared with them really helped them to do better and see things a little differently,” he highlights. Mullen was able to see the impact that he was making on other people. There are still challenging situations that he faces, but he’s also viewing things from a new perspective now. “Every time I have felt myself challenged, something has reminded me why I enjoy being here.”
“There are a lot of personality types who can do really well in a role like this,” Mullen says. Someone who is able to be clear with clients and staff about expectations is key, so they are able to meet goals, along with communicating “what things they [clients] need to avoid that could be pitfalls to reaching those goals.” Logistically, this is a position that requires time and dedication, as well. “Being any kind of manager in a facility like ours,” he asserts, “is going to require anyone to be flexible in their schedule.” There can be emergencies or important things that come up on the job, so balancing time to meet immediate things as they come is vital to success.
As Mullen leaves, he also takes with him an extensive understanding of Alvis’ relationship to communities across Ohio. In some ways, that means noticing details that others may completely overlook. One thing he notices frequently, for example, are people leaving the Greyhound bus station, carrying trash bags. Many of these people, he emphasizes, are going home for the first time: “They may not have people in their life that are supportive anymore, and all their belongings are in a garbage bag.” There are better ways to come home, and, as Mullen indicates, “Alvis is that better way to come home.” He also is aware of the stigma that halfway houses have, but their critics may not be thinking of the wide-ranging good that can result. “A lot of people are concerned about having a halfway house in their community; what they don’t understand is that these people will [eventually] be living in their home in the community.” Is it not better, he poses, that when these people do go home, everything will be better for them, and more manageable? Without proper transition time and rehabilitation, there risks not only a detriment to the individual who is helped by the halfway house, but also the community.
Chris Mullen is exemplary of the devotion, passion, and commitment present in the Alvis mission. We are so thankful for his work with Alvis, and all that he’s done to connect with clients to help them get on the track for a better life. Thank you, Chris—we wish you the best in your future endeavors, and cannot wait to see the impact you make in others’ lives!
Alvis is a nonprofit human services agency with over 50 years of experience providing highly effective treatment programs in Ohio. Our vision is that communities value a person’s potential more than their past. For more information on how Alvis can help you or to learn more about how you can get involved, contact us here